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Pharmacy First Service – what have we learned in its first year?

The Pharmacy First Service was launched on 31 January 2024 to support community pharmacy services and improve access to primary care. One year on, the PDA looks at how the initiative has performed and what wider, longer-term issues need to now be considered.

Mon 27th January 2025 The PDA

The plan for the Pharmacy First Service was to divert patients, with certain symptoms, to registered pharmacists at their local community pharmacy, rather than the patient having to visit a GP surgery or other healthcare service such as urgent care.

At the time of its launch, the PDA stated that the Pharmacy First Service could be transformational for patients, pharmacists, and community pharmacy, but had some reservations as it was not introduced or resourced properly and could damage a workforce situation that was already under strain.

The latest PDA Pharmacy First Service report covers the following key areas:

  • The volume of Pharmacy First services
  • The wider context of services provided from community pharmacies
  • Workload pressure and impact on workforce
  • A wider discussion of the role of pharmacists

Read the full report here

thumbnail of The Pharmacy First Service one year on

The PDA is analysing the results of a recent member survey that was conducted from 16 to 26 January 2025. The survey sought to hear more about pharmacists experiences and the PDA will be publishing the results later this week.

Learn more

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The Pharmacists' Defence Association is a company limited by guarantee. Registered in England; Company No 4746656.

The Pharmacists' Defence Association is an appointed representative in respect of insurance mediation activities only of
The Pharmacy Insurance Agency Limited which is registered in England and Wales under company number 2591975
and is authorised and regulated by the Financial Conduct Authority (Register No 307063)

The PDA Union is recognised by the Certification Officer as an independent trade union.

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