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Building and maintaining relationships

Building and maintaining positive, healthy, and supportive relationships at work makes people happier and healthier. The GPhC, in their guidance on ensuring a safe and effective pharmacy team, and the PSNI principle 4 both acknowledge that good communication builds respect and confidence, which are at the heart of effective working relationships with patients, service users, colleagues, and other healthcare professionals.

Tue 1st August - Sun 15th October 2023

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This course will explore how to build and maintain these crucial relationships, by discussing areas such as:

  • What good working relationships look like.
  • Understanding communication skills better.
  • Dealing with tricky behaviour.
  • Analysing strategies that build trust and good communications.

There will also be opportunities to practise critical reflection and build a portfolio that can be used as part of members’ professional development.

Once you have clicked the ‘Enroll Today’ button, you should receive an email from within 24 hours. Please check your junk mail. once you have followed the instructions then you should be able to log into Canvas, our education hub and see the course on your Dashboard, but you will not be able to access the course content until 26th March 2024 when the course opens.

Please direct any queries to

The Pharmacists' Defence Association is a company limited by guarantee. Registered in England; Company No 4746656.

The Pharmacists' Defence Association is an appointed representative in respect of insurance mediation activities only of
The Pharmacy Insurance Agency Limited which is registered in England and Wales under company number 2591975
and is authorised and regulated by the Financial Conduct Authority (Register No 307063)

The PDA Union is recognised by the Certification Officer as an independent trade union.

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