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Building and Maintaining Relationships

Building and Maintaining Relationships

Tue 1st August - Sun 1st October 2023

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Building and maintaining positive, healthy and supportive relationships at work makes people happier and healthier. The GPhC, in their guidance on ensuring a safe and effective pharmacy team, and the PSNI principle 4 both acknowledge that good communication builds respect and confidence, which are at the heart of effective working relationships with patients, service users, colleagues and other healthcare professionals.

This course will be useful to any member, whether experienced or new to pharmacy. It will explore areas such as:

  • what do good working relationships look like?
  • understanding more about your communication skills
  • how to deal with tricky behaviour
  • how to analyse strategies that build trust and good communications

There will also be opportunities to practice critical reflection and build a portfolio that can be used as part of your professional development.

The Pharmacists' Defence Association is a company limited by guarantee. Registered in England; Company No 4746656.

The Pharmacists' Defence Association is an appointed representative in respect of insurance mediation activities only of
The Pharmacy Insurance Agency Limited which is registered in England and Wales under company number 2591975
and is authorised and regulated by the Financial Conduct Authority (Register No 307063)

The PDA Union is recognised by the Certification Officer as an independent trade union.

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