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Legal Complaints

Details of how to make a complaint in relation to any qualified legal advice provided to you.

We aim to give our members the very highest levels of service, and if there is anything you are not satisfied with, the PDA would rather you let us know straight away.


If you are unhappy about the work or any aspect of how the PDA is acting for you, then please address the issue with the case manager in the first instance. If it cannot be resolved, then please complete the form below to submit a legal complaint stating the nature of the incident, about whom you are complaining and why you feel aggrieved.


We will try to resolve your complaint informally in the first instance.

If you remain dissatisfied with our response to your complaint about PDA services, you may complain to the Legal Ombudsman, who can be contacted at:

The Legal Ombudsman

PO Box 15870
Birmingham B30 9EB

Tel No: 0300 555 0333

Please note that there is a time limit of 6 months from your last contact with us.

The Pharmacists' Defence Association is a company limited by guarantee. Registered in England; Company No 4746656.

The Pharmacists' Defence Association is an appointed representative in respect of insurance mediation activities only of
The Pharmacy Insurance Agency Limited which is registered in England and Wales under company number 2591975
and is authorised and regulated by the Financial Conduct Authority (Register No 307063)

The PDA Union is recognised by the Certification Officer as an independent trade union.

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