We aim to give our members the very highest levels of service, and if there is anything you are not satisfied with, the PDA would rather you let us know straight away.
If you are unhappy about the work or any aspect of how the PDA is acting for you, then please address the issue with the case manager in the first instance. If it cannot be resolved, then you should put your complaint in writing to the Director of the PDA or by emailing him/her at email@example.com, stating the nature of the incident, about whom you are complaining and why you feel aggrieved. They will try to resolve your complaint informally in the first instance.
If you remain dissatisfied with our response to your complaint about PDA services, you may complain to the Legal Ombudsman, who can be contacted at:
The Legal Ombudsman
PO Box 15870
Birmingham B30 9EB
Tel No: 0300 555 0333
Please note that there is a time limit of 6 months from your last contact with us.