Lloyds Pharmacy pay issue

Following recent concerns raised by a number of our members we surveyed those who work at Lloyds and then wrote to the company outlining the issues being reported to us.

Wed 30th August 2017 The PDA

The survey responses showed a very concerning situation and when we formally raised this issue with senior LloydsPharmacy representatives we requested urgent action be taken to resolve the problems

Our survey results showed:

  • 60% of respondents said they were not being paid correctly.
  • Many said they were owed £100s by the company with some saying the owed amounts were in the £1000s.
  • A quarter of respondents said they are also experiencing problems getting expenses paid correctly.
  • 60% of respondents told us that they could not get their queries about this issue resolved by the company.
  • 78% of respondents told us they didn’t believe they will be paid correctly going forward and 87% said the new wage slip design didn’t give enough information for individuals to check if they pay had been paid correctly.
  • 96% said the implementation of the Kronos system has not been adequate and 94% said communication about it was inadequate.

The detailed responses gave examples where:

  • calls and emails from individuals and their managers to the payroll and expenses team and to area managers were going unanswered;
  • insufficient testing of the system and insufficient training for managers created further issues;
  • pay increases were not being applied;
  • managers had to process pay information at home due to problems with system connectivity in the workplace;
  • and a host of other problems.

We requested the company to take the concerns expressed by PDAU members seriously, and fix the issues immediately.  

We also highlighted that inaccurate pay may result in bank charges or additional interest payments where employees have insufficient funds in their bank accounts due to company errors.  We asked for a clear commitment from management to reimburse any such charges, subject to documentary proof they have been incurred, for anyone so affected.  

PDAU members who are experiencing inaccurate pay from this or any other employer, should:

  • keep your own records of the hours worked and payment due
  • raise in writing with your line manager the details of your concerns
  • keep a note of when you communicated and when you receive any responses.  

Please contact our offices if you need any further advice.

After our communication Lloyds were quoted in the media as apologising for their errors: https://www.chemistanddruggist.co.uk/news/lloyds-sorry-employees-not-paid-right-amount 

The Pharmacists' Defence Association is a company limited by guarantee. Registered in England; Company No 4746656.

The Pharmacists' Defence Association is an appointed representative in respect of insurance mediation activities only of
The Pharmacy Insurance Agency Limited which is registered in England and Wales under company number 2591975
and is authorised and regulated by the Financial Conduct Authority (Register No 307063)

The PDA Union is recognised by the Certification Officer as an independent trade union.

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