COVID-19 VACCINATIONS: If, in addition to indemnity for your main employment, you would like cover for delivering COVID-19 Vaccinations please apply for our standalone extension Apply Today

Home  »   Latest News   »   PDA calls on pharmacists to share ongoing experiences and feedback of the Pharmacy First Service

PDA calls on pharmacists to share ongoing experiences and feedback of the Pharmacy First Service

Following the launch of the Pharmacy First Service (PFS) on 31 January 2024, the PDA is asking members working in community pharmacy in England to complete an online survey about their experiences.

Wed 7th February 2024 The PDA

Ahead of the launch, the PDA surveyed its members to hear about the preparations and their experiences ahead of the go-live date. Over 3,500 PDA members provided feedback which has been invaluable in helping to highlight the concerns that frontline pharmacists had around staffing levels, training and managing patient expectations, as well as their general optimism about the service itself.

The PDA would like to keep this dialogue going and hear from pharmacists working in community pharmacy in England about how things are going, how effective the service implementation has been, how patients are responding, and how the new service is contributing to their workloads.

This is an ongoing survey, so pharmacists are being asked to complete it regularly to keep the PDA informed of their experiences of the service and any feedback they may have.

The PDA will use the survey results to further support members and develop future services.

Pharmacists are being asked to complete the survey below.


Help and support is available  

Members can email any general comments about PFS to However, any members who have individual concerns or need guidance on an employment or professional matter should contact the PDA Member Support Centre.

Learn more

Not yet a PDA member?

If you have not yet joined the PDA, we encourage you to join today and ask your colleagues to do the same.

Membership is FREE to pharmacy students, trainee pharmacists, and for the first three months of being newly qualified.


Read about our key member benefits here.





The Pharmacists' Defence Association is a company limited by guarantee. Registered in England; Company No 4746656.

The Pharmacists' Defence Association is an appointed representative in respect of insurance mediation activities only of
The Pharmacy Insurance Agency Limited which is registered in England and Wales under company number 2591975
and is authorised and regulated by the Financial Conduct Authority (Register No 307063)

The PDA Union is recognised by the Certification Officer as an independent trade union.

Cookie Use

This website uses cookies to help us provide the best user experience. If you continue browsing you are giving your consent to our use of cookies.

General Guidance Resources Surveys PDA Campaigns Regulations Locums Indemnity Arrangements Pre-Regs & Students FAQs Coronavirus (COVID-19)