Well Data Breach Potential Claims Update

On 12 March we wrote to all our members to let them know about a data breach at Well Pharmacy and the options open to them. Over 1,000 people have contacted us with a view to being part of a group claim for compensation. We are currently collating information from those affected with a view to presenting this information to Well to initiate our discussions with them.

Fri 10th May 2019 The PDA

If you have already completed the survey form that was sent to you, thank you for taking the time to do this and providing us with the information required. You do not need to do anything further at this stage and we will write to you in due course with a full update when our discussions with Well are underway.

If you know you have been affected by the breach but haven’t yet told us yet, there’s still time to join the group action. Please CLICK HERE for further information about the Well data breach.


If you know that your data was breached by Well, please complete the form here to notify the PDA that you wish to be included in any collective action.

Alternatively, if you:

  • Work for Well pharmacy at present or are a locum for them
  • Have previously provided locum services or worked as an employee for Well, the Co-operative Pharmacy or one of its predecessors, in the past
  • Or are not sure whether you have previously worked for Well or one of its predecessors

and you want to find out whether your data was breached in this incident, please complete the Subject Access Request form available here, and email it to Well at: raisingconcerns@well.co.uk.

You can complete the survey here to let us know you are interested in being part of the claim whilst waiting for a response from Well, and once you have been informed by Well that your data has been breached, please complete the survey again to update us.

Complete the survey here.

Read our frequently asked questions here.

Complete the Well Subject Access Request protected form here. 


The Pharmacists' Defence Association is a company limited by guarantee. Registered in England; Company No 4746656.

The Pharmacists' Defence Association is an appointed representative in respect of insurance mediation activities only of
The Pharmacy Insurance Agency Limited which is registered in England and Wales under company number 2591975
and is authorised and regulated by the Financial Conduct Authority (Register No 307063)

The PDA Union is recognised by the Certification Officer as an independent trade union.

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