COVID-19 VACCINATIONS: If, in addition to indemnity for your main employment, you would like cover for delivering COVID-19 Vaccinations please apply for our standalone extension Apply Today

Home  »   Latest NewsBoots   »   PDA Reps Network at Boots address member concerns on the Pharmacy First Service

PDA Reps Network at Boots address member concerns on the Pharmacy First Service

In recognition of the mounting concerns and queries surrounding the launch of the Pharmacy First Service (PFS) in England, the PDA Reps Network at Boots hosted a member meeting on 29 January. Nearly 200 Boots members attended to seek clarity and guidance on navigating the challenges posed by the rapid introduction of this new service.

Thu 15th February 2024 The PDA

The evening was hosted by PDA Reps Nav Bhogal, Darren Ayres, Jayesh Ladva, and Mithul Shah.

Drawing upon insights gleaned from the PDA’s recent survey results, the reps tackled a spectrum of topics including indemnity, strategies for managing pressure, employer-imposed targets, workload distribution, staffing levels, and the required skill mix within the pharmacy team. Attendees also discussed the importance of exercising discretion in declaring their competence with emphasis on the need to uphold professional standards without compromising patient safety.

During the meeting, pharmacists were reminded of the procedural steps that need to be followed and how the necessary stakeholders must be informed should circumstances render delivery of the service untenable. This critical insight into the chain of command and responsibilities as the Responsible Pharmacist (RP) demonstrates the commitment of PDA Reps to empower their colleagues with the knowledge and tools necessary to navigate these scenarios.

Member experiences and insights from the meeting were then used to inform ongoing consultations with Boots through the Joint Consultative Committee (JCC). A commitment was secured from Boots to establish a dedicated working group highlighting the strength of collective advocacy in effecting meaningful change at the organisational level.

Jayesh Ladva said, “The Pharmacy First engagement evening was brilliant. Almost 200 Boots pharmacists from different parts of England gave up their valuable time to meet with their PDA Workplace Reps. The reps did an excellent job at answering questions members had about the safe delivery of the service, in particular reassuring members that their indemnity insurance would continue to cover them and providing advice on how to deal with pressure and targets whilst managing the existing workload. Member concerns were then raised at the highest level in the company during the Joint Consultative Committee (JCC) meeting in Nottingham and we are pleased that this has resulted in the company agreeing to form a working group with the PDA Reps to work together to identify and address issues around the pharmacy first service.”

Those who have any concerns or feel that they are being pressured to deliver the Pharmacy First Service are encouraged to contact the PDA Member Support Centre or their local PDA Rep.

Get involved

Learn more

Not yet a PDA member?

If you have not yet joined the PDA, we encourage you to join today and ask your colleagues to do the same.

Membership is FREE to pharmacy students, trainee pharmacists, and for the first three months of being newly qualified.


Read about our key member benefits here.








The Pharmacists' Defence Association is a company limited by guarantee. Registered in England; Company No 4746656.

The Pharmacists' Defence Association is an appointed representative in respect of insurance mediation activities only of
The Pharmacy Insurance Agency Limited which is registered in England and Wales under company number 2591975
and is authorised and regulated by the Financial Conduct Authority (Register No 307063)

The PDA Union is recognised by the Certification Officer as an independent trade union.

Cookie Use

This website uses cookies to help us provide the best user experience. If you continue browsing you are giving your consent to our use of cookies.

General Guidance Resources Surveys PDA Campaigns Regulations Locums Indemnity Arrangements Pre-Regs & Students FAQs Coronavirus (COVID-19)